Common Questions
Can I re-use my floor decal?
No, once the decal is pulled up off the ground the adhsive is no longer strong enought to hold it on the ground. If you try to re-use it the decal could become a tripping hazard because the edges won't apply smooth to the floor.
Is the Wall Sticker reflective?
No, the stickers are made from a soft fabric and it will not reflect any light.
How do I set up the Die Cut lines?
You will need to set up the lines in a vector format. The die cut line will need to be a pantone/spot color that is not in your artwork. You can learn exactly how to do this here: Making Cut Lines In Your Files
How many colors or details can I use in my artwork, will it cost extra?
You can use any number of colors or any amount of detail in your artwork without incurring any additional fees. We print our fabric with dye sublimation technology in full color and no matter how many colors or how detailed the artwork is, it won't affect the cost of the sign.
What color profile should I use in my artwork?
We accept CMYK, RGB, Mixed colors and Pantone colors. We use a 4-color process, and each color profile will be converted to meet the original coloring as closely as possible.
When will I get a proof?
Typically, you'll receive a proof via email from our graphics department within 1-2 hours of placing the order, if the order is placed during regular business hours of 8:30am - 5pm EST, Monday - Friday, with the exception of holidays. If you place your order during off hours/days, you'll receive a proof 1-2 hours from the time we re-open.
I don't have a print ready file or software to set up artwork, how can I get artwork set up?
Unfortunately, we don't offer artwork set up in house. Good websites to find graphic designers are fiverr.com or 99designs.com. If you are not able to find a designer please contact us and we can refer you to freelance designers we work with often.
I realized I sent the wrong file when I received the proof, what do I do?
No worries, this is why we send proofs! If you realized something is wrong in your artwork or sent the wrong file, simply respond to the graphics proof email, and let them know if you are sending a new file or have changes to your design online artwork. Our graphics team will always send you updated proofs, and nothing goes to print without your approval.
I approved of the proof then realized it was wrong, what do I do?
We work fast over here, once the proof is approved it moves to production quickly. If you realize the proof was wrong after approving contact us as soon as possible. We can try to holt production if your order has not started to print yet. Once it starts printing it will be hard to pull it back at that point so the sooner you can let us know the better chances, we have to stop it.
