Common Questions?
Can I order a custom size mesh banner?
Yes, pick the closest size up from the size you want and mention in the comments the size you need the poster cut down to. You can also contact one of our knowledgeable representatives and they can assist you with your custom poster.
Can I use my Mesh banner outside?
Yes, you can use the banner outside, the material is durable, strong and waterproof making it perfect for outdoor and indoor use.
Can my mesh banner be double sided?
No, unfortunately due to the perforation of the mesh banner they are not able to be double sided. If you would like a double sided banner we recommend purchasing 2 banners and hanging them back to back.
Where will the grommets be placed?
The grommets will be placed approx. every 2ft on all sides of the mesh banner. Each corner will have a grommet.
Is the mesh see-thru?
Yes, since the mesh is perforation the material is see-thru.
Will the see-thru dull my printed graphic?
The graphic will appear slightly dulled due to the perforation of the material, which is unavoidable.
How many colors or details can I use in my artwork, will it cost extra?
You can use any number of colors or any amount of detail in your artwork without incurring any additional fees. We print our fabric with dye sublimation technology in full color and no matter how many colors or how detailed the artwork is, it won't affect the cost of the sign.
What color profile should I use in my artwork?
We accept CMYK, RGB, Mixed colors and Pantone colors. We use a 4-color process, and each color profile will be converted to meet the original coloring as closely as possible.
When will I get a proof?
Typically, you'll receive a proof via email from our graphics department within 1-2 hours of placing the order, if the order is placed during regular business hours of 8:30am - 5pm EST, Monday - Friday, with the exception of holidays. If you place your order during off hours/days, you'll receive a proof 1-2 hours from the time we re-open.
I don't have a print ready file or software to set up artwork, how can I get artwork set up?
Unfortunately, we don't offer artwork set up in house. Good websites to find graphic designers are fiverr.com or 99designs.com. If you are not able to find a designer please contact us and we can refer you to freelance designers we work with often.
I realized I sent the wrong file when I received the proof, what do I do?
No worries, this is why we send proofs! If you realized something is wrong in your artwork or sent the wrong file, simply respond to the graphics proof email, and let them know if you are sending a new file or have changes to your design online artwork. Our graphics team will always send you updated proofs, and nothing goes to print without your approval.
I approved of the proof then realized it was wrong, what do I do?
We work fast over here, once the proof is approved it moves to production quickly. If you realize the proof was wrong after approving contact us as soon as possible. We can try to holt production if your order has not started to print yet. Once it starts printing it will be hard to pull it back at that point so the sooner you can let us know the better chances, we have to stop it.
