36" wide Replacement Banner for Pro Series Retractable

Care and Use of the Pro-Series Banner Stands

The Pro-Series Banner Stands are our top of the line retractable banners. With proper care they can last your for years to come.

Cleaning your Banner:

You don't want to get water or liquid in your banner stand as it could damage the base. You can however, use a damp cloth to wipe the banner if it gets dirty.

Pulling up your banner

Care should be taken when pulling up the banner from the banner stand base. You need to make sure you are standing behind the frame so that as you pull out the banner only the back of the graphic touches the frame. Pulling it from the front of the frame can cause the banner to scrape the printed side and could possibly make scratches.

Retracting your banner

Slowly allow the banner to retract into the base while guiding the top of the banner from behind the frame. If the banner starts to pull sideways instead of straight, pull it back up slowly until it's straight again and re-try to retract it back into the frame by allowing it to go down. Repeat this if necessary until the banner is fully retracted into the base.

Uses for Pro-Series Retractable Banner Stands

The Pro-Series Banner Stands are great, because the banner retracts right into the base making it super simple to travel with and extremely easy and fast to set up and take down. You won't need any tools or complicated instructions to set this pull up banner stand. Simply pull the banner up and hook it onto the supporting telescoping pole.

• Tradeshows
• Lectures
• Presentations
• Advertisments
• Office signage
• Media events
• Promotional events
• Retail store signage

Swapping Out the Graphics

These videos will help guide you on replacing the graphic in your Pro-Series Banner Stand base. If you don't feel comfortable with doing the replacement yourself please reach out to our knowledgeable customer service team and they can assist you or arrange for us to do the replacement for you, provided shipping to and from is paid by you.

NOTE: Step 3 is very important, so please pay close attention to how the pin (provided) locks the spring-loaded roll into place. If this pin is not inserted, then the roll will unwind.

Placing your order online for the Pro-Series Retractable Banner Stand

Production Time (Production time starts the next business day from proof approval)

• Standard Turnaround (4 business days)
• 24 Hour - 1 Business Day

Upload your File or logo(s)

• Upload the file with the upload button
• If you have large or multiple files, use the "File Upload" link after the order is placed

Order is placed: We will email you an order confirmation and your customer representative will be in touch during normal business hours.

Here is the next Steps:

Email proof

• Our graphics department will send you a proof via email

Proof Approval

• All proofs will need to be approved by you before printing

Printing

• Once approved the order will move to production where printing will start

Boxing

• When printing is complete your order will be boxed up and prepared for shipping

Shipped

• Your order will be picked up by FedEx at the end of the business day. We ship Monday - Friday, with the exception of holidays.

Tracking

• When your order is scanned in by Fedex you will receive an email from us with the tracking and expected delivery date.

If you have any questions, we are available:

Monday - Friday, with the exception of holidays

8:30am - 5pm EST

800-319-8184

Common Questions

Can I order a custom size banner stand?

• Unfortunately, we are pretty limited to custom sizes when it comes to retractable banner stands, however, the Pro Series Banner Stand does come with a telescoping pole and it can be adjusted to different sizes than the standard 84" and 92". If you want a custom height please reach out to your customer service team and they can assist you.

Can I replace the graphic on my retractable banner stand?

• If you purchased any of the Pro-Series retractable banner stands, those do come with the option to swap out the graphics. Unfortunately, any of the Exhibitor series banners cannot be replaced as the banner is permanently installed in the base and in order to replace the banner it would require you to cut part of the leader off and adhering the new banner to the remaining leader.

Can I use my retractable pull banner outside?

• In our experience we do not recommend using your retractable banner stand outside. If you choose to use it outside be sure to protect it from any weather like rain or snow and keep in mind a strong enough wind can knock it over easily.

Can I make my retractable banner double sided?

• We do offer a few double-sided retractable banner options, these banners will have two banners installed into the base of the stand. However, we are not able to make single sided banner stands double sided.

How many colors or details can I use in my artwork, will it cost extra?

• You can use any number of colors or any amount of detail in your artwork without incurring any additional fees. We print our fabric with dye sublimation technology in full color and no matter how many colors or how detailed the artwork is, it won't affect the cost of the sign.

What color profile should I use in my artwork?

• We accept CMYK, RGB, Mixed colors and Pantone colors. We use a 4-color process, and each color profile will be converted to meet the original coloring as closely as possible. 

When will I get a proof?

• Typically, you'll receive a proof via email from our graphics department within 1-2 hours of placing the order, if the order is placed during regular business hours of 8:30am - 5pm EST, Monday - Friday, with the exception of holidays. If you place your order during off hours/days, you'll receive a proof 1-2 hours from the time we re-open.

I don't have a print ready file or software to set up artwork, how can I get artwork set up?

• Unfortunately, we don't offer artwork set up in house. Good websites to find graphic designers are fiverr.com or 99designs.com. If you are not able to find a designer please contact us and we can refer you to freelance designers we work with offen.

I realized I sent the wrong file when I received the proof, what do I do?

• No worries, this is why we send proofs! If you realized something is wrong in your artwork or sent the wrong file, simply respond to the graphics proof email, and let them know if you are sending a new file or have changes to your design online artwork. Our graphics team will always send you updated proofs, and nothing goes to print without your approval. 

I approved of the proof then realized it was wrong, what do I do?

• We work fast over here, once the proof is approved it moves to production quickly. If you realize the proof was wrong after approving contact us as soon as possible. We can try to holt production if your order has not started to print yet. Once it starts printing it will be hard to pull it back at that point so the sooner you can let us know the better chances, we have to stop it.