60" Pro-Series II Tabletop Retractable with Printed Graphic

Common Questions?

Can I order a custom size banner stand?

Unfortunately, we are pretty limited to custom sizes when it comes to retractable banner stands, however, the Pro Series Banner Stand does come with a telescoping pole and it can be adjusted to different sizes than the standard 84". If you want a custom height please reach out to your customer service team and they can assist you.

Can I replace the graphic on my retractable banner stand?

If you purchased any of the Pro-Series retractable banner stands, those do come with the option to swap out the graphics. Unfortunately, any of the Exhibitor series banners cannot be replaced as the banner is permanently installed in the base and in order to replace the banner it would require you to cut part of the leader off and adhering the new banner to the remaining leader.

Can I use my retractable pull banner outside?

In our experience we do not recommend using your retractable banner stand outside. If you choose to use it outside be sure to protect it from any weather like rain or snow and keep in mind a strong enough wind can knock it over easily.

Can I make my retractable banner double sided?

We do offer a few double-sided retractable banner options, these banners will have two banners installed into the base of the stand. However, we are not able to make single sided banner stands double sided.

How many colors or details can I use in my artwork, will it cost extra?

You can use any number of colors or any amount of detail in your artwork without incurring any additional fees. We print our fabric with dye sublimation technology in full color and no matter how many colors or how detailed the artwork is, it won't affect the cost of the sign.

What color profile should I use in my artwork?

We accept CMYK, RGB, Mixed colors and Pantone colors. We use a 4-color process, and each color profile will be converted to meet the original coloring as closely as possible. 

When will I get a proof?

Typically, you'll receive a proof via email from our graphics department within 1-2 hours of placing the order, if the order is placed during regular business hours of 8:30am - 5pm EST, Monday - Friday, with the exception of holidays. If you place your order during off hours/days, you'll receive a proof 1-2 hours from the time we re-open.

I don't have a print ready file or software to set up artwork, how can I get artwork set up?

Unfortunately, we don't offer artwork set up in house. Good websites to find graphic designers are fiverr.com or 99designs.com. If you are not able to find a designer please contact us and we can refer you to freelance designers we work with often.

I realized I sent the wrong file when I received the proof, what do I do?

No worries, this is why we send proofs! If you realized something is wrong in your artwork or sent the wrong file, simply respond to the graphics proof email, and let them know if you are sending a new file or have changes to your design online artwork. Our graphics team will always send you updated proofs, and nothing goes to print without your approval. 

I approved of the proof then realized it was wrong, what do I do?

We work fast over here, once the proof is approved it moves to production quickly. If you realize the proof was wrong after approving contact us as soon as possible. We can try to holt production if your order has not started to print yet. Once it starts printing it will be hard to pull it back at that point so the sooner you can let us know the better chances, we have to stop it.